Water Security Through Water Meter Installation

LATEST UPDATE:

As of 8/21/2023, 1st postcard notifications have begun to arrive for ZONE 6. 3rd postcard notifications have been sent in Zone 5.

You can find maps of the various zones below.

The Village of Orland Park’s water meters play a crucial role in the operation, maintenance, and support of its water and sewer infrastructure systems. And like most equipment, wear and tear over time can ultimately cause water meters to fail or read inaccurately. The accuracy of metered water is crucial not only in the assessment of water and sewer fees to customers, but also serves as the primary source of revenue for the Village’s Water and Sewerage Fund.

The Village most recently replaced around 23,700 water meters for various customers between 1996 and 2008, with an average meter lifespan of fifteen years. In general, the older, mechanical style water meters are more susceptible to degradation as compared to modern electronic style water meters. In 2015, the Village discovered a considerable number of its older meters beginning to under-register, and began replacing these meters with the Sensus iPERL Smart Water Meter.

Leveraging Automated Meter Reading/Advanced Metering Infrastructure (AMR/AMI) systems through Sensus, the Village was able to convert its existing customers onto the Sensus FlexNet System which enables enhanced data transparency and visibility for the Village and its customers. Although the Village has been able to replace small batches of meters per year since, an accelerated replacement schedule was elected to combat the growing inaccuracy of the remaining water meters.

In 2021, the Village began a two-year plan to replace the remainder of its older water meters. This shift in strategy also aligned with the Village’s goal to ensure data compatibility with the new water billing financial system implementation. This allows the Village to improve customer service to its residents by providing monthly billing that can help identify excessive water usage and provide a web-based customer portal that shows historical usage trends. 

The Village is currently slated to replace the remaining meters between 2023-2024 with the help of a support contractor, Professional Meters, Inc. (PMI), and the installation process will be divided into six (6) zones. The Village and contractor will be providing advanced notification and outreach regarding the planned meter replacement work and coordination for each customer.