Village of Orland Park, IL
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708-403-6175
Contact Utility Billing
Utility Billing
DUE TO A RECENT CHANGE IN PAYMENT PROCESSING VENDORS, WATER BILLING PAYMENTS MADE ONLINE MAY HAVE A DESCRIPTION OF "CLUB FEES" INSTEAD OF "UTILITY PAYMENT" LISTED ON STATEMENTS. WE ARE WORKING TO CORRECT THIS ADMINISTRATIVE ERROR WHICH HAS NO IMPACT ON PAYMENTS OR ACCOUNTS. QUESTIONS? CALL (708)403-6170.
Activate My Service
Complete this form to start new account
Change Billing Information
Complete this form to update mailing address or contact information
New Citizen Access Account
Use your account number to setup Citizen Access Account
Setup Auto Payments
Setup auto debits from your checking account
Terminate Services
Complete this form to close out account
Water Bill
View and pay water bill
Rates & Billing Cycle Timeline
Current Rates per 1,000 Gallons
| Service |
Incorporated ($) |
Unincorporated ($) |
| Service charge | 14.06 | 14.06 |
| 0 - 7,000 gallons of water | 8.91 | 12.92 |
| 7,001 - 12,000 gallons of water | 11.14 | 16.15 |
| 12,001 - 22,000 gallons of water | 13.37 | 19.38 |
| 22,001 plus gallons of water | 15.60 | 22.62 |
| Sewer* | 1.34 | 3.03 |
| Storm | 3.20 | 2.39 |
| Garbage** | 50.76 |
*Incorporated residential sewer rate cap is $43.94
**Bimonthly rates established by Waste Management, Inc.
Sewer Charges - Fernway Subdivision Only - Bi-Monthly - Billing Per Unit: Flat Charge of $79.28 billed by the Village. (The Village pays Illinois American Water per Agreement, rates increased by Illinois American Water effective 1/1/23)
https://www.amwater.com/ilaw/Customer-Service-Billing/Your-Water-and-Wastewater-Rates/
Orland Ridge Subdivision Utility Rates
| Service | Incorporated ($) |
| Service charge | 14.06 |
| 0 - 7,000 gallons of water | 12.83 |
| 7,001 - 12,000 gallons of water | 15.06 |
| 12,001 - 22,000 gallons of water | 17.29 |
| 22,001 plus gallons of water | 19.52 |
| Sewer* | 2.34 |
| Storm | 3.20 |
| Garbage** | 50.76 |
*Incorporated residential sewer rate cap is $76.89
**Bimonthly rates established by Waste Management, Inc.
| Day |
Condition |
| Day 1 | Bill is mailed |
| Day 15 | Current amount is due |
| Day 16 | Penalty applied |
| Day 18 | First notice mailed |
| Day 28 | Second notice mailed |
| Day 42 | Termination notice posted |
| Day 47 | Termination of service |
Additional Information
- Failure to make payment on a water bill will result in water shut-off and a lien may be placed on the associated property.
- In the event water service is scheduled for disconnection, a $75.00 fee will be charged.
- A second scheduled disconnection for the same account will require a $100.00 fee and a $100.00 deposit.
- A third scheduled disconnection and any subsequent disconnections for the same account will require a $150.00 fee.
- The village requires that all fees related to disconnection be paid in full prior to reconnection.
- Penalty fees will be assessed at 8 a.m. on shut-off day.
How do I create a new water online account?
Although you may have used our online water bill pay system in the past, you must register to use the Citizen Access System. To register you will need the following information:
- A valid email address
- Your new six digit water bill account number
- Begin the process of creating your online account.
- Click the New User button.
- Enter your email address and password twice, as well as your first and last name.
- Once you have entered your information, click the submit button.
- Within a few moments you will receive an email message that contains a link to activate your account.
- To complete the registration process, respond by clicking the link or copy and paste it into your browser.
- Once your account is activated, you can login with your email address and password.
- Upon initial login, click the Manage Account button and enter your six digit account number. If you are responsible for more than one account, you may add additional accounts using the add accounts button.
How do I activate my water service
The Village of Orland Park provides for water, sewer, and storm water services.
To activate your water and service, please complete the Water Billing Activation / Move-In Form
Water service customers of the village receive bills on a bimonthly basis. It may take up to three months to get your first bill; subsequent to that first bill, you will receive a bimonthly bill by approximately the last day of every other month.
Charges are based on actual water consumption; if we are unable to obtain an actual reading, an estimate based on prior consumption will be made.
To activate your water and service, please complete the Water Billing Activation / Move-In Form
Water service customers of the village receive bills on a bimonthly basis. It may take up to three months to get your first bill; subsequent to that first bill, you will receive a bimonthly bill by approximately the last day of every other month.
Charges are based on actual water consumption; if we are unable to obtain an actual reading, an estimate based on prior consumption will be made.
What are my water billing options?
The village offers residents the ability to receive their water bill electronically. Bills are emailed to residents on the same day paper bills are mailed. A link to the online bill payment section of the village's website will be included in the email.
To enroll in the program, please compete the Electronic Bill Enrollment Form, or call 708-403-6175.
To enroll in the program, please compete the Electronic Bill Enrollment Form, or call 708-403-6175.
My water bill is high, how do I test my meter?
If you think the water usage reflected on your water bill is high, there are several tests you can perform prior to calling the Water Billing Department. Keep in mind that you are billed for two months of service per billing cycle.
Potential Causes of High Water Bills
An unusually high water bill is most often caused by a leak or change in water use. Some common causes of high water bills include:
- A leaking toilet, or a toilet that continues to run after being flushed (see additional information below)
- A dripping faucet; a faucet drip can waste 20 gallons of water a day or more
- Filling or topping off a swimming pool
- Watering the lawn, new grass, or trees; also check for an open hose bib
- Kids home for summer vacations or school holidays; guests
- Water-cooled air conditioners
- A broken water pipe or obvious leak; check the pipes in the basement or crawlspace; the water heater could also be leaking
- Water softener problems - cycles continuously
- Running the water to avoid freezing water pipes during cold weather
Generally, water consumption is higher during the summer due to watering of lawns, pools, and gardening. Typically, an average family of four uses 10,000 gallons of water a month. Here are a few things to check if you get a bill that's higher than usual.
Toilet and faucet leaks
The most common cause for a high water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day or more depending on the leak. Toilet leaks should be fixed as soon as possible. Some leaks are easy to find, such as a dripping faucet or running toilet. You can usually hear a running toilet, but not always. See the toilet assessment below for help in determining if this is the cause of your high water bill.
Changes in your water use
Did you have house guests, water your lawn more than usual, or do anything else out of the ordinary in the last month that uses a lot of water? If so, this may account for an increase in your water bill.
Check for leaks
Leaks, whether unseen or unfixed, can waste hundreds and even thousands of gallons of water. It is important to routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.
Outdoor and underground leaks
Leaks can also occur in harder to find places, such as under your house or in the service line between your water meter and your home. Check outdoor spigots and crawl spaces, and look for wet spots in your yard, which may indicate a leak.
Do-It-Yourself Toilet Assessment
First check for the most common leak: a deteriorated or defected flush valve (flapper) ball at the bottom of the toilet tank. If it does not make a tight seal water will leak into the toilet bowl. To check for this:
- Take the lid off of the tank behind the bowl, flush the toilet, then wait for it to fully refill.
- Put a few drops of dye or a colored dye tablet (available at some hardware stores) in the tank.
- Wait at least 20 minutes; longer if you suspect it is a small leak.
If there is any color in the toilet bow, there is a leak.
The second most common type of leak has to do with an improperly adjusted or broken fill (ballcock) valve. To check for this take the lid off of the toilet tank, flush, and see if water is draining into the overflow tubes when the tank is full.
Irrigation Systems
During the summer irrigation systems are a common source of high water use. Watering times generally double during the summer months compared to the winter. Automated irrigation systems should be checked regularly to be sure they are functioning properly and have no leaks or broken sprinkler heads. If a sprinkler valve sticks on, it could waste an extremely large quantity of water. The irrigation timer may not be programmed properly; i.e., sprinklers are watering too often and/or for too long. Reprogramming may be necessary if the power has been off.
Water Softeners
Customers with water softeners have higher water bills due to the regeneration or backwash cycles their systems go through. The systems are preset to regenerate or backwash on a regular basis. The systems will use water to clean the filter media and discharge the wastewater into the ground next to the system. There are times when these systems will get stuck in a cycle which will cause higher water use.
What can I do if my bill is unusually high?
If you receive a bill that you feel is too high, check over the common causes listed above. This may help to pinpoint the source of the high bill. Most often, the Village’s utility billing program will detect unusually high bills as part of their remote meter reads and will contact and notify you of a potential leak.
If you feel that your bill is too high and you have not been contacted by the Village, call 708-403-6175. If the meter reading is checked and found to be accurate, you may need to contact a plumber or other professional to help determine the source of a leak. Property owners are responsible for all private service water lines from the shut-off valve (typically in the parkway) to the residence and for leaks inside the home.
I think there is an error with the current reading on my water bill. What should I do?
Begin by reading your meter. Compare that to the current read on your bill. If the read on your water meter shows reasonable usage since your last bill, the usage on your bill is mostly likely accurate. If the read on your meter shows significant usage since the last bill, check for leaks at all water sources. Toilets and sprinkling systems are the most common places for leaks. Please contact water billing with further questions (708) 403-6175.
What are my options for paying my water bill?
- You can pay your water bill online (www.orlandpark.org) with a Visa, MasterCard, or Discover Card (credit or debit) or an electronic check.
- Paying by check or credit card (Visa, Mastercard, Discover), you can mail your payment to the address provided on the remittance stub. The address is P.O. Box 74713 Chicago, Illinois 60694-4713.
- You can also utilize one of the conveniently located drop boxes at the following locations:
- Village Hall, located in the main lobby
- In front of the building on the median before the circle drive.
- Village’s commuter parking lots located at 143rd Street, 153rd Street, and 179th Street.
- Sportsplex in front of the circle drive.
- In person at the Village Hall Cashier's window. Accepted payment methods include cash, check or credit card.
Can I pay my water bill automatically?
Automatic Withdraw from Checking or Savings Account:
You can have the amount due automatically withdrawn from your checking or savings account.
Automatic Water Bill Payment on Credit Card:
The Village cannot automatically charge your water bill to your credit card; however, you have the option to pay online with a credit card or debit card (Visa, MasterCard, or Discover). If you do not wish to pay online, the Village can automatically withdraw payment from a checking or savings account.
To sign up for this program, complete the Automatic Water Bill Payment Authorization Form.
You can have the amount due automatically withdrawn from your checking or savings account.
Automatic Water Bill Payment on Credit Card:
The Village cannot automatically charge your water bill to your credit card; however, you have the option to pay online with a credit card or debit card (Visa, MasterCard, or Discover). If you do not wish to pay online, the Village can automatically withdraw payment from a checking or savings account.
To sign up for this program, complete the Automatic Water Bill Payment Authorization Form.
What causes the tiny air bubbles or cloudiness in my water?
This condition occurs most often when water is very cold and then warms up; while in a building’s interior piping. Cold water can hold more air than warm water. Therefore, some air comes out of solution as tiny air bubbles when the water warms up. At times, the water may be so densely filled with air that the water appears cloudy. An easy way to check the cause of cloudiness is to fill a clear glass with water, set it on a table and watch. If the cloud rises from bottom to top, it is air escaping as the water warms. If the cloud sinks from the top to the bottom, you may have a sediment problem. If you believe that you have a sediment problem, please contact the Public Works Department.